STORE POLICY

Shipping

BestCellBuy normally ships in-stock orders on the same day or the next business day after cleared payment received. We do not ship on weekends or holidays.

Tracking Your Order

When your shipment is confirmed, you will receive a shipment confirmation e-mail.

Domestic Orders

Items will be ship via USPS First Class Mail or Parcel Post. Orders over $80.00 will be ship via USPS Priority Mail with Signature Confirmation. Transit time is approximately 4-9 business days

International Orders

Items will be ship via Airmail. Transit time is approximately 9-19 business days

Order Processing Time

BestCellBuy requires up to 2 business days to process your order. If you're paying by e-check using PayPal, your payment may be on hold for up to 9 business days, your order cannot be processed until the payment is cleared through PayPal, you will be notified about the hold.

Shipping Address Requirements

Your shipping address must match your credit card billing address or PayPal confirmed address. For your protection, we are unable to ship to alternate addresses. We are also unable to change the address after payment. Sorry, No  Exceptions.

Immediate payment required

If payment is not made within 7 days after auction closing, our automated system will cancel the sale and file an Unpaid Item Dispute on eBay. If you need assistance submitting your payment, please contact customer service at bestcellbuy@gmail.com

Payment Requirements

Your shipping address must match your credit card billing address or PayPal confirmed address. For your protection, we are unable to ship to alternate addresses. Sorry, no exceptions.

Safe and Secure Payments

Security and your privacy is our number one priority. We use PayPal as our online payment processor, all online transactions are sent through PayPal's secure server and encrypted with 128-bit technology. (Please refer to PayPal's website for more security information, and how they handle the payment).

Contact us via the eBay Messaging System

E-mail us, please click the 'Ask Seller a Question' link at the top of the eBay listing.

Customer Service Hours: Monday-Friday 6:00am-10:00pm EST. Please allow 4-8 hours for an e-mail reply.

Feedback Policy

Your satisfaction is important to us. If you have questions regarding your order, or if you feel that you have a problem with your order, please contact us for a resolution before leaving feedback. If you leave a negative feedback, we must consider the sale final. We appreciate the opportunity to have a fair transaction. We'll automatically leave you a positive feedback after receiving your positive feedback. Please leave us a positive feedback after receiving your order if you are satisfied with it.

Technical Support

BestCellBuy does not provide advice on compatibility of items, make product recommendations, or sales advice. We post all of the information the manufacturer provides us with for your convenience. However, we will answer every technical question our customers have to the best of our knowledge, for more accurate answers to your technical question, we recommend you to contact the manufacturer directly.    

30 Days Money Back Guarantee

BestCellBuy offers a 30 days (from date of shipment) return and exchange policy. If you are not 100% satisfied with our products, you can return them within 30 days for a full price refund (Shipping cost is not refundable) or for an exchange.

All returns must be pre-approved by Emailing to our RMA Department (Return Merchandise Authorization). To accomplish this, please provide the buyer's Ebay ID and item number and a description of the issue. Not providing the detailed information requested will delay the returns process.

Once your request has been received, you will be contacted within 5 business days with an RMA number and instructions for sending back the item(s). The RMA number, once provided, is valid for 2 weeks only. You must re-package any item(s) being returned as it was delivered to you, with all components, materials and documentation. Please write the RMA number on the outside of the box.

We will ship the replacement once we have received and processed the returned item(s). If you request for a refund, we will notify you via Email of your refund once we have received and processed the returned item(s). All refunds will be limited to and based on the CURRENT price of the item minus any restocking fees.

All shipping costs are non-refundable. Customers are responsible for return shipping back to BestCellBuy. By initiating the RMA process customers agrees to all decisions by the BestCellBuy RMA Department and all decisions are final. Please allow up to 2 billing cycles for your credit to be posted to your account.